 Unilever Nigeria Plc is recruiting for the position of a Customer Care Line. Our brands are trusted everywhere and, by listening to the people who buy them, we've grown into one of the world's most successful consumer goods companies. Unilever Nigeria Plc is recruiting to fill the below position: Job Title: Consumer Care Line Reference No: 00273985 Salary(per annum): 500K - 1M Location: Oregun Lagos Job Description - Receiving consumer/customer feedback via mail, manual or toll free line (8am – 5pm)
- Downloading consumer/customer via toll free line (received after office hrs)
- Classifying feedback into different categories (complaints i.e. Business, Product or packaging, commendation, enquiry etc)
- Summing up feedback monthly for circluation
- Serving as first Contacts to consumer/customer to acknowledge receipt (if it's a complaint) or get further details
- Visiting complainants as applicable to retrieve samples
- Participating in complaints resolution
- Sending details of feedback to responsible function/person as applicable and obtain action and revert to consumers
- Carry our Key Distributor/ Distribution Channel warehouse audits where necessary and write reports
Requirements - Mininmum OND in any relevant field
Application Closing Date 21st November, 2012 How To Apply Interested candidates should: |
