 GE Energy is set to recruit for the position of a Lead Customer Service Engineer - Portharcourt. We're powering potential. Whether it's our work with gas turbines, smart meters or wind energy, GE's combination of science and technology is dedicated to turning imaginative ideas into the products and services that solve some of the world's toughest challenges. Join us and you'll find yourself in a dynamic, goal-oriented environment, working with the newest and most innovative technologies in the energy industry. Working with us means being a part of our ecomagination initiative and doing more than you ever thought possible to positively affect the future. If you're a passionate, engaging team player looking to advance your career at a multinational company with an entrepreneurial feel, then join GE in creating the next generation of products and services that will impact the world for generations to come.
We are currently recruiting for the Position of:
Job Title: Lead Customer Service Engineer
Job Number: 1623442
Location: Port Harcourt, Nigeria
Business Segment: Power & Water
Role Summary/Purpose
The Lead Customer Service Engineer will work closely with the Service Manager to execute all activities typically delivered on site (at customer premises) whether scheduled or not, such as installation, maintenance, and diagnostic activity, including completing repairs and conducting customer training.
Essential Responsibilities
- Review and Issue of Field Service Maintenance and Installation Reports
- Responsible for Controller Datasheet (CDS), Billing Edit Check Development and General Invoicing
- Ensure EHS Audits; JCE Development Process
- Handle Outage, Warranty and Installation Planning Process
- Manage Customer Technical Issue Resolution; Sourcing Process; Field Service and Power Generation Portal and Processes
- Take ownership of Nonconformance Reporting; Customer Issue Resolution (CIR) Process and Site Compensation Process
- Initiate Net Promoter Score (NPS) Survey Requests & FEPA Survey Request
- Responsible for Field Resource Management Process; Service Shop Resource Demand Placement & Service Manager Event Audit Process
- Monitor the completion and submission of Job Assignment Sheet
- Attend to LEAN Kaizen Application, Work Instruction Clarification/Revision Request
- Carry out any other duties as may be ssigned from time to time according to business needs.
Qualifications/Requirements
- Bachelor's degree in Mechanical, Industrial or Electrical Engineering
- Relevant field engineering experience (at least 4 years) is required.
- 6 + years in mechanical or industrial engineering
- Business acumen and ability to sell GE products to the customer
- Customer service mindset
- Strong organizational skills and project management skills
- Exceptional oral and written communication skills
- Solid interpersonal and leadership skills
- Advanced computer skills with Microsoft Office Suite, Project Management and Web-based applications.
Additional Eligibility Qualifications
- Minimum of 6 years experience with installation and maintenance programs for Gas Turbine & Generator sets and all related offbase related auxilliary equipment.
- Good command of oral and written English skill.
- A depth of relevant experience in energy power industry
- Demonstrate consistently high levels of performance.
- Work efficiently without direct supervision.
- Willing to continuously work on construction site and travel worldwide.
- Environmental, Health and Safety mindset and compliance.
Application Closing Date
23rd November, 2012
How To Apply
Qualified and Interested Candidates should
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