Stresert Services Limited is recruiting to fill the vacant position of a Customer Care Executive (Female).
Job Title: Customer Care Executive (Female)
Location: Lagos
Salary: N35, 000 / month
Location: Surulere, Lagos
Working days: Monday - Saturday
Summary of Responsibilities:
The customer service representative interacts with a company's customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints.
Key Responsibilities:
- Act as the first point of contact on behalf of the organization
- Make and receive calls on behalf of the organization
- Attend to customers enquiries/queries on company's product
- Carry out telemarketing sales for the organization
- In charge of the companies social media (facebook, twitter account etc)
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information; Maintains customer records by constant update account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Any other job assigned of related task.
Education:
OND holder.
Skills
Must have a good working knowledge of customer service & customer retention, must be presentable, must have good communication skills, must be able to handle pressure, must have the ability to work as a team, must be able to learn fast & be proactive, must have good record keeping abilities, must be attentive to details, must have sufficient computer & telephone etiquette.
Candidate must live within Surulere, yaba and its environs;
Application Closing Date:
15th December, 2013
Method of Application
Qualified candidates should please forward CVs to: recruitment@stresertservices.com using "OND/CUSTOMER CARE" as subject of mail.
Only experienced and qualified candidates will be shortlisted and invited for an interview.
