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Sunday, April 7, 2013

Etisalat Nigeria Vacancy : Shop Manager.Experience Centre


The Shop Manager, Experience Centre will ensure the effective and efficient operations of assigned Experience Centre

Location NG

Function

Job Summary



Principal Functions

Manage selling and customer service activities in assigned Experience Centre and train Retail Advisors on service delivery procedures to optimize and sustain sales performance, profitability and customer satisfaction

Initiate and manage relationships with internal and external customers

Ensure resolution of customer queries/ complaints received at Experience Centres and implement measures aimed at guaranteeing optimal customer satisfaction

Liaise with the Distribution team to ensure maintenance of optimal stock levels in assigned Experience Centre

Handle administrative duties in assigned Experience Centre and escalate issues to relevant units/ departments where necessary

Facilitate the provision of after-sales support to customers

Facilitate the conduct of periodic stock counts and perform spot checks to ensure minimal occurrence of stock losses

Ensure proper maintenance of all equipment and fixtures in assigned Experience Centre

Ensure compliance with all health, safety, security and emergency policies and procedures

Liaise with relevant personnel to facilitate trainings for Retail Advisors in assigned Experience Centre as required

Attend team/ divisional/ departmental meetings as required

Provide guidance and manage the performance of subordinates

Prepare/ compile agreed periodic activity and performance reports for the attention of the Manager-Regional Retail Sales

Perform any other duties as assigned by the Manager-Regional Retail Sales

Educational Requirements

First degree or equivalent in any discipline

Experience,Skills & Competencies

Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in a service environment
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